Immigration Operations Staff

About the Role iGen New Zealand Immigration & Investment Ltd is looking for a careful, responsible and well-organised Immigration Operations Staff member to support the preparation and management of New Zealand visa applications. The successful candidate will work closely with clients and Licensed Immigration Advisers to collect documents, prepare application files, organise supporting evidence and ensure each case is complete and ready for professional review. This is a suitable role for someone who enjoys working with documents, communicating with clients and developing a long-term career in the New Zealand immigration industry. Key Responsibilities - Communicate with clients by phone, email, Zalo or other communication channels. - Guide clients in preparing documents based on checklists provided by the Licensed Immigration Adviser. - Follow up with clients to obtain outstanding information and supporting documents. - Conduct preliminary checks to ensure documents are complete, clear and consistent. - Organise, classify, name and store documents according to the company’s internal procedures. - Assist with preparing application forms, supporting letters, document summaries and other visa-related documentation. - Enter and organise information for visa applications under the direction of the Licensed Immigration Adviser. Assist with different types of New Zealand visa applications, including: - Visitor Visas - Student Visas - Work Visas - Partnership Visas - Resident Visas - Other immigration applications - Identify missing or inconsistent information and report any concerns to the Licensed Immigration Adviser. - Monitor the progress of assigned cases and maintain accurate internal records. - Coordinate with other team members to ensure applications are prepared within required timeframes. - Maintain strict confidentiality of all client and company information. - Carry out other immigration operations and administrative duties as required. Candidate Requirements - Good communication and client service skills. - Good working level of English, approximately equivalent to IELTS 6.0 or above. - Able to read and understand English emails, forms and supporting documents. - Careful, detail-oriented and highly responsible. - Strong organisational and document management skills. - Able to identify missing, inconsistent or unclear information. - Competent in Microsoft Word, Excel, Google Drive, Google Docs and email. - Able to work independently while also cooperating effectively with a team. - Able to manage multiple client files and meet deadlines. - Willing to learn and adapt to new immigration processes and procedures. - Previous experience in immigration, visa services, international education, administration, document processing or customer service is an advantage. Working Arrangement - This position offers a flexible and hybrid working arrangement. - Employees may work remotely depending on operational requirements. - For staff based in Ho Chi Minh City, attendance at the office may be required approximately 1–2 days per week for meetings, file processing, training or team collaboration. - Working hours may be flexible; however, employees must remain responsive during agreed working periods and ensure client matters are handled within required deadlines. - The role may also require coordination with the New Zealand-based team due to the time difference. Salary & Benefits - Salary: Negotiable, depending on experience, capability and suitability for the role. - Full participation in Social Insurance, Health Insurance and Unemployment Insurance in accordance with Vietnamese law. - Flexible and professional working environment. - Training and guidance from experienced team members and Licensed Immigration Advisers. - Opportunity to build practical knowledge of the New Zealand immigration system. - Long-term career development opportunities within the immigration and visa services industry. - Employees who remain continuously employed with the company for 3 years will receive a New Zealand holiday trip as part of the company’s long-term staff benefit programme, subject to the company policy applicable at that time. Career Development Successful team members will have opportunities to: - Receive training in New Zealand visa application procedures. - Work directly with Licensed Immigration Advisers. - Gain exposure to a wide range of temporary and residence visa applications. - Develop specialised knowledge in New Zealand immigration operations. Progress into positions such as: - Senior Immigration Operations Staff - Immigration Case Manager - Immigration Operations Team Leader - Other management or specialist positions within the company Important Note - This position is primarily an administrative and immigration operations support role. - Any immigration advice, eligibility assessment, visa strategy or regulated New Zealand immigration advice must be provided or approved by a Licensed Immigration Adviser in accordance with New Zealand immigration adviser regulations. How to Apply Please send your CV together with a short introduction about your experience to: - Email: visa@igen.world - Zalo: 0364 738 207